Pink Optics FAQ
Answers focused on prescription ordering, lens choices, PD, fit, delivery, and support.
How do I order prescription eyewear online?
Choose a frame, open the lens configurator, select the lens type and material, then upload your prescription or enter it manually. Confirm your PD before adding the configured eyewear to the cart.
Can I upload my prescription instead of typing it?
Yes. Eligible prescription products support a protected prescription upload as part of the guided configuration flow. Manual entry is also available.
What if I do not know my PD?
Use the PINK PD as a measurement aid, or use a PD supplied by your eye-care professional. PINK PD is not a clinical examination.
Which lens options can I choose?
The configurator can present options such as standard or thinner lens materials and enhancements including anti-reflective, photochromic, polarized, blue-light filtering, and UV options when available for the product.
How do I know whether a frame will fit?
Use the fit label and frame measurements shown on products when available. If a product is missing dimensions, contact Pink Optics before ordering rather than guessing.
What is the return policy?
The storefront currently identifies its return reassurance as “Returns & Remake Policy.” Prescription-specific eligibility and exceptions should be reviewed before purchase or confirmed with Pink Optics.
When will my order arrive?
Shipping and delivery details are shown before payment.
Do you offer mobile eyewear services?
Availability, service area, pricing, and what is included can change. Pink Optics does not publish those details here unless a current Mobile Eyewear Service page is active. Contact us for current availability.
Ask before you abandon the frame.
For a prescription, lens, fit, or ordering question, contact Pink Optics directly.