No Refunds Policy
At Pinkoptics.com, we strive to provide the highest quality products and services to our customers. Due to the nature of our products and services, all sales are final. We do not offer refunds or exchanges once an order has been placed and processed.
Exceptions
We understand that exceptional circumstances can occur. Refunds or exchanges may be considered under the following conditions:
Defective Products: If you receive a defective product, please contact us within 7 days of receipt. We will review your request and, if approved, provide a replacement or store credit.
Incorrect Orders: If you receive an incorrect order, please notify us within 7 days. We will arrange for the correct items to be sent to you at no additional cost.
How to Request an Exception
To request an exception, please email our customer service team at cserve@pinkoptics.com with your order number, a description of the issue, and any relevant photos. Our team will review your request and respond within 3 business days.
Contact Us
If you have any questions about our No Refunds Policy, please contact us at cserve@pinkoptics.com.
Privacy Policy
Effective Date: [08/01/2024]
Introduction
At Pinkoptics.com, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or use our services.
Information We Collect
Personal Information: When you make a purchase or create an account, we collect personal information such as your name, email address, phone number, and shipping address.
Payment Information: We collect payment information, including credit card details, to process your transactions securely.
Usage Data: We collect information about how you interact with our website, including your IP address, browser type, and pages visited.
How We Use Your Information
To Process Orders: We use your personal and payment information to process and fulfill your orders.
To Improve Our Services: We analyze usage data to enhance our website and services.
To Communicate with You: We use your contact information to send you updates, promotional offers, and respond to your inquiries.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except as necessary to provide our services, comply with the law, or protect our rights.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your payment information is encrypted and transmitted securely.
Cookies
We use cookies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
Your Choices
You can choose to disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.